Customer Reviews
Average Customer Review
(103 customer reviews) 445 of 449 people found the following review helpful
Don't Buy Genuine Brother Toners!,
November 14, 2011 Ross Kendalll (Chapel Hill, NC United States) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Brother MFC-9970CDW Color Laser All-in-One with Wireless Networking and Duplex (Office Product)
This printer is great and worth 5 stars based on the printer's abilities alone, seriously, but Brother is a apparently "very enthusiastic" about regularly (and frequently) replacing half-full toners with new Genuine Brother toners, to the tune of about $70-80 each. Yeah, right. I happily bought a refill kit which has worked fantastically in both volume and print quality. I'm not changing, nor am I wasting an extra $150-$200 every 2-3 months for my toners.
I'm writing this review because a Brother Customer Support Technician wouldn't help me reset my toners. After hearing his lecture on Genuine Brother Toners and his adamant denial to help, I offered him an analogy. I simply asked if he went to a car dealership for "Genuine" oil, brakes, service, etc. EVERY TIME he had his car serviced. He of course had no answer after recognizing his own hypocrisy. So, to help others that may end up in my situation, here's how to reset your toners.
If you have the starter...Read more
101 of 102 people found the following review helpful
Good but not great. Read Update,
May 20, 2011 D. Dell "Dell" (USA) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Brother MFC-9970CDW Color Laser All-in-One with Wireless Networking and Duplex (Office Product)
I have two other Brother printers. One is an all-in-one inkjet and the other is a black and white laser printer. I've been happy with both of them and never had any problems. They did a fairly good job, but I wanted something a little better and thought a color laser printer would be the way to go.
This Brother MFC-9970CDW has good and bad points. First, the black printed letters are crisp and sharp. However, the color photos are only slightly above average in quality. Plus, there is some slight banding (lines) on solid prints. The banding is not too bad and hardly noticeable, but it should not do that. And I have tried everything the manual said to correct the problem, but nothing helped. Anyway, I can live with it.
The biggest complaint I have is the curling of the paper. Another reviewer is correct. The heavier weight the paper, the more severe the curling.
The speed for duplex printing is 6 pages in 1 minute and that is with plain text on one side...Read more
85 of 85 people found the following review helpful
Ahhh, MFC-9970 is better than the MFC-9840CDW,
February 10, 2011 Skeeme08 - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Brother MFC-9970CDW Color Laser All-in-One with Wireless Networking and Duplex (Office Product)
I just received my Brother MFC-9970CDW a little under a week ago. So far, the print quality is significantly better than what I experienced with the Brother MFC-9840. It's almost night and day with regard to color quality. I never liked the quality of the 9840, but the 9970 provides me with much greater color quality. They certainly made an improvement in this area.
The 9970 touch screen is nice to have also. It's not a "Wow" factor for me, but it's something different, but nothing to be desired.
The 9970 seems to be made with cheaper quality plastics, which seems to make the printer a bit more fragile, but we'll see how it holds up...I've only had it for less than a week. But with that said, the 9970 also seems to be a bit more (and only a bit more) slim compared to the 9840.
My only problem thus far with the MFC-9970 is that the installation cd that came with the printer did not work properly on my Windows XP laptop. I had to go to Brother...Read more
