Canon FaxPhone B95 Inkjet Fax Machine

The unit I received from Amazon would not copy. However, my experience with Canon customer service was just the opposite. With no waiting on the phone, I got a rep who determined that the unit was malfunctioning and sent me a new unit which was received in two days along with a paid shipping label to return the first unit. So far the unit works fine and for the price is hard to beat. Not the fastest copier but the quality is pretty good. I was very impressed with the customer service. I bought this because I have been so happy with my Canon i860 printer.

I have had this machine for a couple of months and it works just fine. The weak point is the answering machine which doesn't have very good sound quality. I like the compact size so it doesn't take up too much desk space. It is fine for the average home office but don't expect top quality functions.

I have bought many Canon products in the past and have never had a problem until now. This machine copied fine but the fax function worked only about half the time. I checked everything and called customer service and talked to the most condescending rep I have ever dealt with who just insisted that the machine was fine and I was the problem. I wanted to send the machine in for a replacement but he refused (I had it for just 2 weeks) so I hung up the phone and threw the thing in the trash. I went to Costco and got a Brother fax which works great.