Hewlett Packard 1020 Plain Paper Fax Machine

Pretty much every major annoyance you've encountered in a fax machine is present in this thing. First, I receive faxes on a daily basis and the 25 or so blank pages I can insert are not enough. If I try and put more than 25 pages in it will jam or feed two or more pages at one time. Second, you can see the wire attachment catches the faxes we send. What about the faxes we receive? It spits them out on the bottom to land all over the desk or floor. Hey HP - this isn't rocket science here. Don't you think buyers would've liked some kind of tray to catch the incoming faxes? Third, (and most annoying) it simply doesn't work properly. Even though it's supposed to detect the difference, about one in four incoming faxes are picked up by the internal answering machine instead of the fax. Fourth, the answering machine will come on if someone calls and you don't pick up in four rings. Other machines can detect if you pick up another line and usually stop the message. This one...Read more

Like Derek, above, I bought this with high hopes for an all in one unit. Nothing worked properly. I called a non toll free tech support number, finally got thru and listened to the tech read an algorithm. Nothing worked. We then did a swap. Guess what? Same exact problem! No dial tone, mixed ring signals etc. Tech support told me that the phone line frequency wasn't specific enough for their precision engineered product. PLEASE GIMME A BREAK!! 15 years of phone and fax machines on that line means the problem is with the HP and not the phone line. DON'T BUY this machine if you want to preserve your sanity.

I've owned a number of HP products through the years and have always been very pleased with them UNTIL I bought the 1020. During warranty I got a replacement for the first one, but now the second one is no better. The paper feeder is eratic, the phone volume is too low and won't adjust, and the answering machine is a disaster. It screeches, cuts messages off after 10 or so seconds and won't terminate calls as it should. This machine is extremely substandard and should be withdrawn from the market.