Hewlett Packard LaserJet M3035XS Multifunction Printer CC477A#BCC

 (5 customer reviews)

Bought this in Feb.2007. Features were great. Scan to network (and PDF build) were the main reason for buying this. Fax was excellent. Jams in the doc feeder were more common than should be for something over $2,000 in price.

After the 1-year warranty expired, a cheap rubber belt in the document feeder broke, which stopped the entire printer from functioning. That cost $400, because they won't sell the belt, and the authorized service tech will not do it. You have to buy an entire document feeder assembly, pay for the installation, then the installer takes the old one away.

Now, the printer crashed in the middle of copying. The firmware was trashed and cannot be re-loaded. Wasted 2 hours with HP tech support (which costs $25 for an online chat session). Went through the same procedures I already spent 1/2 hour doing. I kept having to correct the HP rep and repeating steps.

This board replacement will cost $629. But, at least I get my $25...Read more

First off, website was deceptive. Unless you read the very, very fine print, you won't know that the base model of this "MFP" doesn't include a FAX. How can it be an "MFP" without a FAX? In fact, once I had unpacked the machine and began to assemble then realized there was no FAX, I learned that you can't even upgrade it for a FAX and they won't exchange without a 25% re-stocking fee. What a racket!

Second, within days I learned that the ADF jams frequently in duplex mode, and there is NO PROCEDURE for clearing an ADF jam. You literally have to disassemble the ADF then tear out the jammed document bit by bit. Finally convinced HP to send another ADF...it jams too...but only if original weight is less than say 22 lbs paper. 20 lb originals are very iffy for duplex copying...may jam, may not.

Third, variable output quality. Actually, print quality is OK and one of the reasons I bought HP...none of that light-weight eyestrain typeface that comes standard on...Read more

We use this as a scanner, printer, and photocopier. We have operated the HP M3035xs several years, and nearly 200,000 printed pages. We use it extensively in network scanning. It has an incredibly fast scanner. You can set the settings to suit photos or text. The scanned documents go into our Paperport 12 software quickly and without a hitch.

We had only one maintenance issue. The paper feeding into the scanner stopped feeding individual sheets. It was relatively inexpensive to fix. I operate a small law office. We have used it to print up to 600 pages for appeal briefs at a time.

And the scanning as mentioned is a great bonus to us.

The only improvement I would recommend to HP is to allow the user to set a default mode for copying and scanning text or photos. Instead the default mode is somewhere in between, and you must manually select "text" if you want a regular photocopy, or the copy or scan turns out grayed.

This machine, by far, is...Read more