HP 1240 Fax Machine

I was a loyal HP Fax user. I have had at least six previous HP fax machines. When the last machine died, I purchased this one---there were only two HP choices since I didn't want a multi function machine. To say it is a disappointment is an understatement. It is badly designed. The paper feeds from the same slot that receives the printed fax. Paper jams are a frequent occurance, and the machine continues to tell me to load paper even though a full stack of paper is loaded. I called HP and the rep in Bangalore (very pleasant but impossible to understand) expected me to have a complete tool kit and clean, moistened towels available so I could take apart the machine piece by piece and perform maintenance. The machine was only two weeks old. The rep finally agreed to send a replacement, which turned out to be a refurbished machine. It works no better than the original. Don't waste your money on this machine. Mine is now about two months old and I will be replacing it soon. HP should be...Read more

I purchased a HP 1240 fax from an online store. I received it on April 6 and set it up and sent one test page. On April 9 I came home to find it blinking with a long error message. I tried to look up the error message in the HP guide and it was not listed, so I called HP technical help. After being instructed to push a few buttons and unplugging it a few times, the tech told me it would have to be replaced. He asked for my credit card number to ensure that I was returning the faulty fax. I was pleased that they were making good on a defective peice of equipment. Well, I received a replacement fax from HP today -- the box stated "refurbished/repaired in Mexico". I was stunned -- I purchased a brand new HP fax and it died after 3 days and they send me a used fax machine?!? I called HP and at first the tech told me that it was not "used", it was just "tested". I told her I think I know what the words "refurbished/repaired" mean and they certainly do not mean just "tested". She asked me...Read more

This machine is the poorest fax I have ever tried to use. Not well constructed but worst problem is the annoying buzz which the machine places on the phone line, which makes it unusable to share with a telephone. HP admits the problem, but has no fix or return policy on this; they state as long as the unit can send and receive a fax then the product is fine!