Customer Reviews
Average Customer Review
(88 customer reviews) 68 of 69 people found the following review helpful
Great Replacement for my older printers,
May 14, 2007 Reagan J. Zogby (Los Angeles, California) - See all my reviews
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This review is from: HP Officejet Pro L7580 Color All-in-One Printer/Fax/Scanner/Copier (C8187A#ABA) (Office Product)
Recently upgraded to MS Vista and almost at the same time, ran out of ink on my two HP printers, one for pictures and an older All in One. The L7580 had just been released and I was particularly interested in its ability to print using less ink at a resultant cost savings over my two existing printers. When I got it and printed out the test page, I jumped because of the speed at which the page kicked out. I had to use this with a temporary HP print driver on my Vista machine, but the full Vista driver is now available. Installed the new driver (all 360 Mbytes) without any problems. I am happy with all its features. Have not had any problems with this since I took it out of the package. The front display shows the status of your ink cartridges which is helpful. Also, the ink cartridges now all use the same number on the package so you can easily find replacement cartridges without having to remember multiple numbers. Picture and scanner quality is excellent for my standards and needs...Read more
40 of 42 people found the following review helpful
Big waste of time - great printer for the competition,
May 7, 2007 R Green (Los Angeles, CA) - See all my reviews
This review is from: HP Officejet Pro L7580 Color All-in-One Printer/Fax/Scanner/Copier (C8187A#ABA) (Office Product)
After spending a day and a half with technical support, I returned the printer and purchased a Canon MP530. Here are some of my suggestions:
1. If you end up buying one and need to call tech support, try to get the Canadian call center - they are helpful and my multiple hours on the phone was as pleasant as could be
2. Not all the features in the manual are available on all models. the digital file cabinet for example is only available on the very high end one. note to HP: spend a couple of extra dollars and either print separate manuals or at least spell out which features are available on which models. And it's not like they chopped down trees to print the manual. it's a digital file yet they didn't take the couple of hours that it might have taken to customize the manual.
3. the software is the worse i've seen. It never installed correctly and HP took me through a full hour of manually uninstalling the many different parts to re-install. waste of...Read more
38 of 42 people found the following review helpful
This thing just won't install correctly,
July 3, 2007 G. Zichermann (New York) - See all my reviews
This review is from: HP Officejet Pro L7580 Color All-in-One Printer/Fax/Scanner/Copier (C8187A#ABA) (Office Product)
Bought the 7530 in all its overpackaged glory today. Brought it home and began the arduous process of setting it up (30 mins of labor just installing ink/paper/print heads). After bringing it online, it began its self-test and installation routine. During the install, the printer gave me 3 paper jam errors (there were no paper jams) and failed to initialize.
I then called HP support where I was routed to an Indian call center and put on hold for 33.5 minutes without talking to anyone knowledgeable. Three further calls to support resulted in misrouted queue requests ("Your product appears to be out of warranty"), until I finally reached Chris. Chris had absolutely zero insight or valuable assistance to offer me in setting up this printer.
Let me be clear - I'm a very experienced technology CEO - and am really comfortable setting up devices like printers. But companies don't seem to realize that their customers' impressions are made/broken on the very first...Read more