Customer Reviews
Average Customer Review
(168 customer reviews) 137 of 142 people found the following review helpful
A good printer for a small business...with a couple of minor exceptions,
August 6, 2007 This review is from: HP Officejet Pro L7680 Color All-in-One Printer (Office Product)
I've had the HP L7680 for slightly over three months. I've been a pretty heavy user, having printed (according to the self-test page) almost 4000 pages during that time. Unlike some of the others mentioned here, my unit has been completely reliable.
Print Quality - Printing is very sharp and closely approaches laser quality...it's certainly above the threshold for business correspondence and presentations. The color output is solid, with almost no visible banding. I have not used it to print many photos, but those that I have have been also acceptable, given the constraints of a four color ink system. If photography printing is your primary usage, you should buy a printer with more ink colors.
Ink consumption - Over the span of 4000 pages, I went through the initial set of ink cartridges and am now on the third black cartridge...the second cartridge was a standard capacity one, while the third is the XL version. It's still 2/3 full. A second set of color...Read more
73 of 78 people found the following review helpful
Customer service was worse than the giant ink leak,
November 23, 2007 H. Kiddie - See all my reviews
This review is from: HP Officejet Pro L7680 Color All-in-One Printer (Office Product)
We set up the printer carefully and it seemed fine at first. A few days later, we tried printing, and the pages came out stained with ink. Opening up the printer revealed large black ink puddles in the area underneath where the print heads move. There was obviously an internal ink leak.
I've used many HP printers in the past, both at home and at work, so I was optimistic that HP would be helpful and efficient in fixing the problem. Little did I know, the frustrations were only beginning.
The HP representative spoke minimal English and insisted on having me do all kinds of silly things to try to "fix the problem". Nothing he suggested could possibly have cleaned up the ink leak, but I humored him. For more than two hours. By now, the moderate ink leak had turned into a giant horrible mess, with black ink spilling over the desk under the printer. The printer was now reporting that the black ink cartridge was empty -- i.e., the entire contents of the...Read more
69 of 74 people found the following review helpful
Pretty Good So Far,
March 17, 2007 Lawman - See all my reviews
This review is from: HP Officejet Pro L7680 Color All-in-One Printer (Office Product)
I've had this machine for about 5 days and so far so good. I had trouble installing it on one of my desktop computers and made the mistake of calling HP. Tech support answered right away, but the lady who was trying to help me didn't understand english very well and I had touble understanding her because of a thick accent. She suggested making some changes to my startup file and if I had followed her instructions, I don't think my computer would have re-booted.
Instead, I tried installing it on my laptop and it installed quite easily. I then installed it on another laptop and a different desktop and it is working fine on all machines. The printer is plugged into my router and I've had no trouble accessing it from the wired desktop, or wirelessly on the laptops through my wireless access point.
I am not a technical expert, but to me the print quality looks very good. The printer is very fast. I purposely handled one of the dried printouts with damp hands, and the ink did not...Read more
