Customer Reviews
Average Customer Review
(145 customer reviews) 31 of 31 people found the following review helpful
A SOLUTION TO THE PAPER FEED PROBLEM,
May 3, 2006 Michael C. Garrett "the yellow dart" (Calgary, AB CANADA) - See all my reviews
This review is from: HP PhotoSmart 2575 All-in-One Printer / Copier / Scanner (Office Product)
Like so many others, my HP printer suffered from the chronic paper feed problems. The tech support people gave the standard suggestions (use a bigger/smaller stack of paper, do a power cycle, clean the roller). Nothing worked (surprise!). But here's something that DOES work:
1) Clean the roller as instructed (remove the back panel, clean the roller with an alcohol swab)
2) Spray the end of a Q-tip with hairspray
3) Dab/wipe the Q-tip gently across the surface of the roller, taking extreme care to not get hairspray on anything else.
4) Allow at least 15 minutes to dry
...and VOILA! Problem solved. Doesn't leave any residue on the paper (and even if it did, it would be on the back of the paper - no biggie). And best of all, no hassle of returning the printer for servicing, dealing with shipping charges, warranty renewals, etc.
And I must say, apart from the paper feed problem (which isn't a problem anymore), this...Read more
50 of 53 people found the following review helpful
BUYER BEWARE! Serious paper feed defect.,
March 11, 2006 E. Carbone (United States) - See all my reviews
This review is from: HP PhotoSmart 2575 All-in-One Printer / Copier / Scanner (Office Product)
I bought this printer on a whim after having been a satisfied Canon user for a decade. I learned my lesson and will never buy another HP product. This printer worked well for about one month of light use. After this, it began to have problems picking up paper. I have used only HP Bright Inkjet paper, and the paper is crisp and fresh, so it's not a problem with humidity or curled paper. It's reached a point where every sheet of paper has to be individually coaxed into the feed mechanism. Even then, it jams about half the time.
It's hard to believe that HP did not discover this problem during product development and testing. Yet they have put this piece of junk on the market. I'm having to write mine off as a loss because it's now too late to return it to the store, and HP's only solution is to replace it with the exact same printer with the same problem. I'm hoping someone files a class action suit against HP for the junk they put on the market.
13 of 13 people found the following review helpful
Awful paper feed, support,
March 31, 2006 Gabriel's Buddy (Carrboro, NC USA) - See all my reviews
This review is from: HP PhotoSmart 2575 All-in-One Printer / Copier / Scanner (Office Product)
I'll add my voice to the paper feed issue. After about a month it has become intollerable. Either it doesn't feed the paper or it jambs. Everytime you print you have to get up to fix something. Being a network printer, it would be nice if you could print from your computer and go get the printout but it isn't that easy. It isn't a paper thing either, I use very good paper (although I don't think I should have to be wed to HP brand everything to use this.) Stay away from this one.
I had a problem installing the printer. The help from india did not help at all. The person spent 45 minutes to an hour on the phone with me but clearly could do nothing but read from some manual. I ended up not using their software. You can set up a permanent IP address on this printer and use "add printer" in windows to print to it (ironically, choose "local port", then set up an IP port with the address you chose for the printer.)
The software is large and unnecessary, however I did...Read more
