Customer Reviews
Average Customer Review
(161 customer reviews) 69 of 71 people found the following review helpful
HP Support Needs to Improve - sleep mode issue,
November 28, 2010 Soar - See all my reviews
This review is from: HP Photosmart Premium Wireless e-All-in-One (CN503A#B1H) (Office Product)
Customer review from the Amazon Vine™ Program (What's this?)
UPDATE 11/27/2011:
I do not recommend this printer. Despite firmware updates last year and the printer working for a while, the sleep issue came back and never went away. In order for the printer to work, needed to unplug and replug in to unfreeze it and then use. HP never ultimately addressed the issues. Very disappointing. I have moved on.
UPDATE 12/11/2010:
Have been running a firmware update for over a week now.... while the printer locked up once, it could have been due to a power fluctuation. Overall the issue listed in the CON below seems to be resolved so far. While the printer is nice, HP still gets 2 stars for how this was handled (they should have been responding to the many posts in their support forums for their new product.. also disappointed that an issue like this made it through whatever testing they do).
ORIGINAL REVIEW:
Pros:
- The printer was relatively easy to set up wireless... worked for a mix of Windows 7 x64...Read more
53 of 54 people found the following review helpful
Read this; before you even consider purchasing this printer,
December 18, 2010 Rob Ling "Rob Ling" (Aloha, OR USA) - See all my reviews
This review is from: HP Photosmart Premium Wireless e-All-in-One (CN503A#B1H) (Office Product)
I am going to cut to the chase here; under no circumstances should you buy this printer. Feature rich, the printer sounds great on paper, and for the most part, many of the features work as advertised. The big problem with this printer is it does not print reliably. Don't take my word for it though, read the other 1-star reviews and visit HP's own Support Website forums to see the problems others are having with this model, and similar models before it.
I purchased this printer from Costco because it had some great features (wireless printing, large touch screen interface, duplexing, compact in size etc...), and because Costco has a painless return policy. I returned it because it didn't do the one thing I needed; print reliably. You would have to run the clean print head job in order to get the printer to print properly. After the printer would sit for a bit, it would not print properly again, until you ran the cleaning job again. And the printer could not even complete...Read more
82 of 91 people found the following review helpful
Best printer I have ever owned,
October 29, 2010 Thomas Paul (Plainview, NY USA) - See all my reviews
This review is from: HP Photosmart Premium Wireless e-All-in-One (CN503A#B1H) (Office Product)
Customer review from the Amazon Vine™ Program (What's this?)
There are many qualities that should be considered when rating a printer. This printer is nearly perfect in all of them. First is ease of setup. Setting up this printer was a breeze. I put it on the table, plugged it in, turned it on and the printer took over from there. The screen told me what to do and when to do it. Installing the cartridges was simple. It hooked up to my Wi-Fi system easily (no cables needed) and was ready to go in a few minutes. Wi-Fi is great, letting you carry the printer around the house so it's always near you and your laptop as you go from the kitchen to the family room. Quality of prints? The prints were as good as the prints professionally developed that are sitting in my photo albums. (I did use the HP glossy paper supplied with the printer.) And the scanner works quickly and with excellent quality.
The printer has some cool features that let you perform some functions without using a computer. Need a last minute greeting card...Read more
