Customer Reviews
Average Customer Review
(149 customer reviews) 42 of 44 people found the following review helpful
As a Computer Technician....,
September 20, 2005 Ben Krygsheld - See all my reviews
This review is from: HP PSC 1610 All-in-One Printer, Scanner, Copier (Office Product)
As a Computer Technician at a major electronics outlet, let me say I've been called apon to tech support all the issues listed previously and more. HPs install software on this model is notoriously buggy, especially under Windows ME and 98SE. I have also gotten numerous calls confirming issues with the printer rejecting the inks a month or two after purchase. Sometimes purchasing new inks works, sometimes it does not, leading me to believe it is a problem with how this printer authenticates geniune HP ink.
All in all, the customers who have gotten this printer to work and continue to work are extremely happy with it, but large scale issues getting it that far make me hesitant to recommend it.
32 of 34 people found the following review helpful
Disappointed,
June 6, 2005 Amy T. (Chicago) - See all my reviews
This review is from: HP PSC 1610 All-in-One Printer, Scanner, Copier (Office Product)
I bought this particular printer because it got good reviews here on Amazon, but I have been very disappointed with it. It prints verrrrry slowly. Paper is difficult to load and it jams up if you put more than about 6 sheets into the paper feed. We hadn't had it a week when suddenly we got an error message saying the color cartridge was not recognized (it's the one that CAME WITH IT.)
I loathe this printer with a passion and I am sorry I bought it. Yes, I can probably return it due to the color cartridge issue, but who wants to mess around with that? I buy new stuff because I expect not to have to screw around with repairs/replacement for awhile.
27 of 29 people found the following review helpful
HP Customer Support AND this printer are both TERRIBLE!!!,
June 11, 2005 Cindy J. (Charlotte, NC) - See all my reviews
This review is from: HP PSC 1610 All-in-One Printer, Scanner, Copier (Office Product)
I bought this printer because I have always been satisfied with previous HP printers that I have owned. However, this one was a mess from the start. I can live with the fact that it prints slowly and the scans are very poor. However, from week #2 this printer started getting paper jams errors and out of paper errors when the tray was full of HP all in one paper. The paper feed often pulls gobs of paper at a time unless you only put about six sheets of paper in the tray at a time. I have called HP customer support but they are of absolutely no use. Since the printer was only days old I wanted it replaced. Instead they insisted on "troubleshooting" the problem. I have complained four times and insisted on a new printer. However, they insist on "troubleshooting" the problem. The problem is that I have a defective printer and want it replaced. HP has outsourced their customer support to India so you cannot get anything out of them other than what they are reading on their...Read more
