Konica Minolta magicolor 1680MF - Multifunction ( printer / copier / scanner ) - color - laser - copying (up to): 21 ppm (mono) / 3.5 ppm (color) - printing (up to): 20 ppm (mono) / 5 ppm (color) - 200 sheets - Hi-Speed USB

Comment: I actually love my printer- not this model- an older one. BUT- when I upgraded to windows 7 - No was driver available. Not till June. So, although my business has invested over $1000 in toner over the years, plus cost of the printer- they feel no need to support me. It is unrealistic to ask a person to stop all printing at their business for 6 months. Are they trying to force me to throw out my printer and toner and buy a new one?

I am losing time and money, because I chose their product.

I've been very loyal to them, but they have no loyalty to me.

Beware!

Comment: This is my second, more advanced model of this printer. I loved the first one based on the exceptional, US-based telephone customer service that always answer quickly and are knowledgeable (not reading from a script) about their printers.

This printer puts out perfect, color pages and would recommend it to anyone. It is quick, has many great features, compact for a 4-function and one of the best features is that it shows how much toner is left rather than left to quessing and replacing toner before it is actually out.

Comment: The documentation issue has to do with the lack of a clear explanation of what steps needed to be performed in order to successfully load the scanner software. I spent a fair amount of time trying to figure out what was actually required to get the scanner to function. I did not find the part in the documentation that clearly explained that both drivers and application software needed to be installed for the scanner to function. When I loaded the original software to drive the printer, I assumed that scanner application software was also loaded.

By far, the most painful part of using the CD's that came with the 1680MF was that when I needed to change from one disk to the next I would open the drawer on the CD player, my Windows XP would crash with the blue screen of death. It did this several times. All three disks exhibited this issue. In the five years that I have used this computer I have now, opening the CD player drawer has never crashed my system.

When using the documentation disk, I could access any of the documents the first time right after I installed the CD into he driver. After opening any document then closing it, I could not open the installation Guide or the Reference Guide. Trying to open these documents would result in getting the message that I need to install Adobe Acrobat to view these documents.

When using the Applications CD to install the scanner software I would insert the disk in the CD driver. When the GUI appeared, I would select Paper Port à then Install. I would receive a system message that said, "ERROR File not found: AutoRun.ini". I was able to get this application to install by using Windows Explorer to dig down into the files and manually invoke the Auto.ini file. Many of your customers do not have this level of skill and therefore would not get the scanner application installed.

Comment: I bought this printer used. When it was shipped the printer failed to work. The seller would not refund or take the printer back, so I called konica. They sent me a brand new printer even knowing that I bought it used. They honored their warranty. And the new printer they sent is working great. I would recommend this printer and this company to anyone.