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25 of 25 people found the following review helpful: By swell "Tom" (California, USA) - See all my reviews This review is from: Lexmark X9350 Wireless Office All-in-One (Office Product) This is possibly the most complex hardware/software combo you will ever own. It's not like a car or a refrigerator where you turn it on and it does what it's supposed to. From the control panel and the computer there are hundreds of options for you to choose from. This will be an excellent purchase once all those options work. You have read about all the good features already, and there are many. Let me mention the problems I had. Wireless: it just plain didn't work with either the Mac or the PC, which have been networked and on the internet wirelessly for years. The manual is useless except to tell you to use the 'wizard' to set up your wireless system. There is no additional information at the web site. I discovered that there are several undocumented diagnostic functions available through the printer control panel. I wish they would just publish a proper manual that explains everything. At times I was able to use some...Read more 8 of 8 people found the following review helpful: By Glenn "Unhappy Printer" (Highlands Ranch, CO United States) - See all my reviews This review is from: Lexmark X9350 Wireless Office All-in-One (Office Product) I have never taken the time to write a review for anything, but I hate this all in one printer so much, I want Lexmark to feel just a tinge of the pain their product gives me. When we first installed the lexmark printer software it created such havoc, I should have taken it back right then. This printer was made to go through ink like water, these guys have made this thing to sell ink and that's it. I am going though a cartridge a week minimum. The warnings come up when the cartirdge is still half full. The cartridges get gummed up with ink and only print every other line of what you are needing, then when you clean it it wants to run an allignment page which just about uses half a cartridge to print.
The wi-fi is intermittent at best, and paper jams are continuous. I read PC Mags review and searched the net when deciding to make this purchase and obviously found reviews to be favorable. Now upon owning this the reviews simply were misleading and missed their very purpose,...Read more 11 of 13 people found the following review helpful: By Justin L Werner "JWerner" (Federal Way, WA) - See all my reviews This review is from: Lexmark X9350 Wireless Office All-in-One (Office Product) Setup of the product is really, really easy... but my printer has a problem recognizing the ink cartridges. I have *twice* replaced the cartridges (correctly, of course), and the printer still insists that it has unknown cartridges. I have been trying to contact Lexmark for support, but so far I have been unsuccessful. Calling the 800 number yielded a 1/2 hour wait (so far) and I can't even get their email submission form to load in my browser (times out). I am *very* unimpressed so far, and will be off-loading this product as soon as I can manage. A shame, really. Lexmark was reputed to have good support, but my experience thus far does not support that reputation. Sigh. |