Panasonic KX-FL511 High Speed, up to 12 ppm, Laser Fax/Copier Machine

Comment: I bought a Panasonic KX-FL511 fax machine this February. It worked fine for 5 months, then start making loud grinding noises. I called 1-800-435-7329 Panasonic help line and did some test. They found that the gear from the drum unit are making the noises, and I asked if they can send me a replacement drum unit. Their answer is "Panasonic warranty only covers the machine (within 6 months), not the parts". They can sell me the drum unit for $116.00 plus shipping...(ridiculous). I also asked if I buy the drum unit from them, what is the warranty on the unit, and they answered "30 days"... What the .... FXXX

Comment: We are very satisfied with this fax machine. We have owned it about 1 month now. The machine is used multiple times daily. The ink replacement costs are reasonable and the functions available on this machine are all we need.
This machine replaces a new fangled HP color blah blah blah that cost a FORTUNE to keep full of ink and required print head cleaning on a daily or more basis and paper jams constantly. You couldn't give us another HP product, but this Panasonic is a real work horse. Oh, and you will be blown away by the print quality!

Comment: While amchine was delivered timely, it unfortunately machine already does not work properly- very dark copies and strange noise!

Comment: I purchased this fax machine on 5/12/2010 from Amazon.com. It was the 2nd panasonic fax machine I have purchased. The last one lasted 4 yrs. This one is not as good and Panasonic tech support isnt very helpful. At first they blame my tele line, which is a joke. They don't seem to care to offer solutions, and some how they disconnect from the telephone when it suits them. If we dont get satisfaction soon, I will call American Express and stop payment or have charges reversed. Panasonic has to learn to be more customer friendly.

Comment: We barely use this fax - not many of our customers use the technology anymore. But, when a customer does send a fax, we usually have no problem receiving it. The big problem starts when we have to send a fax. The machine just refuses to do it. It won't accept the paper. Or, it connects, then hangs up without actually taking the paper. To get it to work, you have to be prepared to dial over and over again and coax the thing to take one sheet of paper at a time. I dread it. And, I'm sure our customers tire of their phone ringing over and over again just to have our fax hang up or, at best, send one page, then hang up.

I would NEVER recommend this fax machine to anyone. I would throw it out, but its a tough pill to swallow to spend $200 on a fax and then really never get more than $10 of use out of it. The cheaper fax this piece of junk replaced did a much better job.

Every time I use this thing, I die a little inside.