16 of 16 people found the following review helpful
Both Great & Lousy,
October 11, 2010 Jorge F. Reynolds - See all my reviews
I've been a long-time HP All-In-One user & have watched their awful deterioration since the '90s.
Their basic engine for scanning, printing etc still seems the best @ under $250 but they seem to be coasting on old R&D which has been reduced drastically in receint years.
These days they put these fine engines in boxes with cheap plastic hinges, etc and then by not offering replacement parts force you to junk otherwise working units.
Ink prices are getting stratispheric and this unit, each time you turn the printer on, seems to spit out vast quantities internally in "Head Cleaning".
In the 'old days' you could control the frequency, if not the volume, of this "ink loss" but apparently no longer. "Just Trust HP" [the folks who tap the phones of their own Board Members] not to waste your ink dollars.
A printed Manual? Forget it! You're directed to their web site where you find false & misleading information because the author failed to...Read more
11 of 13 people found the following review helpful
don't buy HP!,
October 11, 2010 cowtown1969 - See all my reviews
After a week or so of use, I could no longer connect to Wifi. After following the instructions on the support forum, I discovered that the printer had a "bad radio" and I would have to contact HP for a replacement (given the # of others that I've seen on the support forum with the same complaint, I can't understand why this isn't a recall issue, but that's for a different soap box). I contacted HP support and was run through the same procedures I had already been through just to arrive at the same conclusion. I was then told that HP would contact me the next day so I could provide my CC # for a deposit on the replacement. 4 days later a rep called while I was in Surgery and provided a ticket # and # to call back. The call back resulted in being transferred 3 different times just to find out that I needed to call another #. Where the fun really begins is the # I was finally provided was the # I had originally called! Call me cynical, but this circular "support" scheme seems to be...Read more
5 of 6 people found the following review helpful
Mac Unfriendly,
July 13, 2010 Mark S. "athletetown" - See all my reviews
I cannot recommend this product for anyone with Mac OS X. The scanner simply does not work as it should. There is a common and well documented issue with the scanner interface in Mac OS X resetting the Source Size Field to zero. No matter what numbers you type in, for example 8.5" by 11", the size field resets and it prompts you to input new values before scanning. This problem can be avoided by not clicking on the details page but it's on the details page where you adjust resolutions and the file name. Sometimes I want to scan black and white text documents and sometimes I want to scan pictures with archival quality i.e. scan it at a very high resolution. Neither Apple nor HP seem to have found a solution for this problem.
I cannot recommend this product as a scanner.
(16 customer reviews)