Samsung Color Multifunction Laser Printer (CLX-3175FW)

I am a nice guy. I have patience. Customer service is inherently frustrating, I'm okay with that. Things take time. Things break. I'm okay with that too. But this is OFF THE !@#$% SCALES OF BEING OKAY.

1. My printer broke. Wouldn't scan or copy, just print.

2. I call customer service. I describe the problem. They said they'd send a replacement part and a guy would come fix it. Weird, for a $300 printer, but whatever.

3. The printer guy comes. Says they sent the wrong part. Reorders the part.

4. Two weeks go by. I call Samsung. The part is on INDEFINITE BACKORDER. I was not told. I talk to "Executive Customer Service", they say that they can just send another part that works just as well. WHY DIDN'T THEY JUST SEND THAT IN THE FIRST PLACE?

5. The printer guy comes back. Installs the part, it doesn't work. He says that he charges $400/hour. That means Samsung has already paid for two replacement parts + shipping and about...Read more

Pros: Meets Expectations, Features, network scan with mac and pc great
Cons: Set up

I purchased this All-in-One color laser printer last night from my local Office Max. I was hoping to see in store how to function of the wireless actually worked. The sales guy was unable to demonstrate this after trying on one or two of the floor computers. As a leap of faith (and a few months of reading on the internet before purchasing), I bought the machine at the sale price plus the 2 year OfficeMax warranty.

I brought it home and unpacked and plugged it into the wall at a location not next to a computer or next to a router or wired network connection. My first idea was to set this up wirelessly so I can leave it a universally accessible location like my family room. Well playing with the 2 inch display and 10 digit keypad was becoming frustrating. The printer found my wireless SSID, I typed in the proper credentials but the wireless functionality never started. I...Read more

I purchased this printer in the UK (since I live there). It is excellent. While in the USA, I purchased black toner cartridges for this printer. Be advised that ONLY toners purchased in the Euro States will work in the Euro (UK)machines. This is due to a security chip in the toner cartridge. Thus USA cartridges will only work in USA machines. Anyone want to buy 2 new (never used) black USA toner Cartridges-good price!