Samsung SCX-4500W Personal Wireless Laser Multi-Function Printer

Comment: It says it is wireless but I was shipped a unit without a wireless connection.
The product is fine and I do not blame Samsung the seller either made a mistake or is misleading people.

Comment: "Warranty Hell" is probably the best description I have heard so far for the positively worst warranty service from a name-brand manufcturer I have ever experienced (twice). The first one was on a VCR/DVD recorder that took 2 unsuccessful repairs and a refund check finally after about 3 to 4 months.

Right now I am in the midst of the worst debacle yet on a repair or replacement of a new defective product that I have ever experienced in my adult life. A 4-in1 printer burned out a few days after it was installed. They said it would take 10 to 12 days total to repair and get it back to me at their expense. They could not get a prepaid shipping label to me by email to 3 different email accounts in 2 cities due to "technical glitches" on their end. After about 5 days of that runaround I agreed to receive by postal mail a pre-paid label. That was 12 days ago and that has not been sent either, no doubt due to "technical glitches" not the least of which is that they allowed the service order to expire due to its not being processed in a timely fashion. In the meantime I paid $60 for shipping to their only service center 3000 miles away. The box arrived with the then-expired work order number on it on a Friday. Guess what days their warranty center does not work? Friday, Saturday and Sunday. No point in recounting the numerous frustrating phone conversations to their South Carolina Tech Support or the 4 to 5 times I have had this escalated to so-called Executive Customer Service to no avail.

Right now they have a box with an expired work order number on it and I cannot get through to anyone who can put their hands on the box and make sure the number is changed and it does not get returned as refused. Before buying Samsung here are some warnings.

1. They will NOT cross-ship a new unit to you even if you offer to pay for it until after the warranty expires or until you have received a defective unit back that has been "repaired" and it still does not work.

2. The Tech Support and the Warranty Service are 2 different companies 3000 miles apart and neither of them appears to be part of Samsung Corporation.

3. No one, including Executive Customer Support, has the authority to actually do anything to overcome technical glitches or delays. All they can do is key-punch information into the "system" and hope it does what they promise it will do over and over again.

4. Do not buy anything from Samsung that is in a mission-critical location if you do not have backup equipment there because you can usually expect any repairs/replacements to take between 5 weeks minimum to 4 months or more --- to say nothing of the several dozen hours you can spend spinning your wheels in online chats that are utterly useless and phone conversations that are so frustratingly illogical that you need medication or alcohol to get through them.

In the last 15+ years I have bought several dozen Samsung products including numerous laser printers. Their quality in the past has been super. The current crop of very pricey and extremely shoddy printers alone will make me stop buying them in the future. But the Warranty policies and repair procedures are a nightmare that would stop me from buying even the best equipment on the market just to avoid the potential for dealing with a repair.

Beware.

Comment: I had been happy for a while with this printer. Although one needs to be somewhat tech savvy to set this printer up initially, it works as advertised. Like I said INITIALLY. I moved my apartment and took the printer with me. Now the little blue wireless icon never lights up when it is supposed to, thereby causing the printer to work only in the wired mode i.e. the printer needs to be wired to the router with an ethernet cable. I would have still given a 4 star. However, Samsung printer department customer support people are robots who know nothing about diagnosing a problem. They go by the books, and if something doesn't go according to the book, they are left clueless. Finally, a guy said he would do more research and call me back with a solution has never got back to me and it's been 2 weeks!! I have a better idea - based on my own experience working with tech gadgets and having a good understanding of computer technologies over 15 years, I can confidently say that the problem is with the printer's particular hardware that is responsible in rendering the printer wireless. That hardware is of subpar quality, and is bust! I have always used utmost care when transporting the printer so there's no chance of damaging it by moving it carelessly.

Comment: I concur with all the negative reviews. I will take it one step further than dismay with this product...I am disgusted with the corporate attitude toward consumers. I purchased my unit through the Apple store, for my Mac, an OSX 10.5.8.

I have spent a week now trying to get this thing to work. My workspace is wireless. As the other reviews stated, the button says scan to PC and that is what it means. I can pull it off by working through Image Capture, going to "browse for devices", and then selecting "use TWAIN UI".
a window appears, I press scan, and the next window allows me to preview and scan. Difficult many step procedure and so far, that is all I get. The printing function works, finally, after dealing with this for a week.

Here is my point. Apple sells a product that does not work on it's Mac, and then refuses to give any tech support until you pay. At Samsung, I initially talked to a tech supporter named "Hans", whose first language was not english, and who hung up on me when my system crashed. No one else at Samsung has knowledge of how to install this on a MAC, only PC's are evidently included in their technical knowledge there...though they sell it as Mac friendly product, and can browse through the same half formed up technical information that comes with the unit.

Point being, what are we all doing letting LARGE CORPORATIONS rip us like this? What can we do about it? Should I bill someone for my week's worth of installation work? I have spent most of my discretionary income over the last two years on failed hardware and software, while Apple, Adobe and Samsung laugh all the way to the bank. I see no end to that kind of treatment anywhere.

Comment: This was writen up originally as wireless then turns out it wasn't also the package was very ragged and the post office marked it as to say it wasn't them then when I tried to use it there was no disk for the drivers the scanner part twitched and did not work and there was paper that was jammed in it. This was definatly not worth the money I paid for it